Summary
A Melbourne-based transport company with 70+ vehicles teamed up with Dyspach to grow their LTL operations. By digitising rate cards, enabling online bookings, and simplifying onboarding with digital signatures, they sped up customer acquisition and boosted efficiency. Smart simulation of customer data helped them spot opportunities, driving growth and strengthening their market position.
Challenges
The company primarily operated full truckloads and wanted to expand nationally with LTL services. However, they struggled to create profitable pricing, faced delays of 6–12 weeks for pricing requests, and lacked the capacity to handle ad-hoc quotes and bookings manually.
Alternatives
Without structured rate systems, the team relied on Excel sheets for proposals, resulting in incomplete, unprofitable, and uncompetitive pricing. Larger opportunities were often missed due to operational bottlenecks.
Solution
Dyspach developed viable, competitive pricing and implemented a 24/7 quoting and booking widget on their website. Acting as the company’s on-demand pricing team, we empowered them to analyze opportunities faster and acquire customers digitally.
Implementation
Initially, after just 2–3 training sessions, the team was self-sufficient, using occasional check-ins for troubleshooting and additional guidance; eventually, the service model shifted to us being the on-demand pricing team.
Results
The results were impressive: within four weeks of adding the widget, two customers signed up, generating additional recurring revenue. The carrier achieved 98% efficiency in pricing proposals, saving staffing costs by automating the process. The 24/7 quoting widget also attracted new customers through gamified engagement, driving growth effortlessly.
What's next?
Struggling with slow onboarding, poor retention, or limited bandwidth to innovate? Let Dyspach simplify your growth journey. Get in touch today!
Published on November 27, 2024 • Case Studies