Summary
A global fulfilment provider that partners with small to medium online businesses to simplify fulfilment, seamlessly connecting merchants to a global network of curated warehouses and logistics providers. Since launching in Australia in 2022 to meet surging APAC e-commerce demand, the provider has worked with Dyspach to cut costs, validate strategic initiatives, and streamline operations—all while staying true to their mission of making logistics easier for their customers.
Challenges
The Australian e-commerce market has grown 57% since 2019, attracting new fulfilment providers and intensifying competition. Pricing inconsistencies have left mid-sized retailers struggling with rising costs, making an efficient, cost-effective partner essential. The global fulfilment provider, despite its strengths, faced concerns over competitive freight pricing, risking client churn and slowing acquisitions. Operationally, limited reporting tools and delayed offshore data support hindered visibility, leading to inefficiencies and missed opportunities to optimise.
Alternatives
Before partnering with Dyspach, the global fulfilment providers’s Australian team faced significant hurdles with their existing processes. Limited reporting tools and delayed access to data from the offshore tech team slowed decision-making. When data was eventually received, it required extensive cleaning and manual analysis in Excel, leading to inaccuracies and overlooked costs. These inefficiencies delayed the team’s ability to validate assumptions, spot trends, and make informed decisions, holding back their operational potential.
Solution
After evaluating the data, several insights were shared along with market bench-marking figures over several workshop sessions facilitated by Dyspach. The output from, the workshops was mostly positive with all participants highly engaged in the findings. Many assumptions had been validated and the sessions resulted in the global fulfilment provider having a clear path with a list of strategic initiatives—including kicking off monthly invoice reconciliation using Dyspach.
Implementation
The global fulfilment providers’s Australian carrier rate cards, zone files, and surcharges were fully configured into Dyspach’s platform, along with four months of historical shipment data. Using Dyspach’s Simulator, the global fulfilment provider analysed multiple cost scenarios and conducted invoice reconciliation to uncover inefficiencies and pinpoint areas for improvement. This streamlined data setup gave the team actionable insights for smarter decision-making.
Results
The collaboration helped the global fulfilment providers identify cost-effective carrier partners and gain better visibility into spending. With a clearer view of operational costs, the team began regular invoice reviews, ensuring tighter cost control and alignment with carrier contracts. These changes enhanced efficiency, reduced costs, and strengthened their competitiveness in the Australian market.
What's next?
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Published on December 4, 2024 • Case Studies